Customer self-service portal and app
- The challenge
- Customers phone or email for simple tasks like updating details, booking a service or checking an order, which keeps the contact centre busy.
- What we build
- A responsive web portal and mobile app on Azure, with secure customer sign-in, APIs into your core systems and notifications at every step.
- The outcome
- Customers help themselves around the clock, call volumes fall and your team focuses on the conversations that matter.
- Azure App Service
- Azure API Management
- Microsoft Entra External ID
- React