Apps & SaaSCase study
Hotel Management SaaS
A multi-tenant facility management SaaS product for hotels, covering front desk and back office, built on Azure for availability, scale and strong data isolation.
Before
- Complex front-desk and back-office requirements
- Many tenants with varying data loads
- Sensitive guest and hotel data
- A seamless experience needed for every tenant
After
- One multi-tenant SaaS product
- High availability and scalability on Azure
- Strong data isolation for each tenant
- A user-friendly client for hotel staff
01 · The challenge
Where they started
A hotel management company needed a flagship, multi-tenant facility management product for both front-desk and back-office operations.
Complex requirements
Front-desk and back-office needs, across many hotel tenants, had to be balanced.
Performance at scale
The product had to scale effortlessly across tenants with varying data loads.
Security and isolation
Sensitive guest and hotel data needed strong security and isolation.
Multi-tenancy
Each tenant needed a unique, seamless experience.
02 · The solution
What we built
DATA LEAGUE worked closely with product owners and business analysts to shape the product and its architecture.
How it fits together
- Hotel staff clientFront desk and back office
- WCF servicesOn Azure App Services
- Azure Service BusMessaging
- SQL Server, Blobs and TablesPer-tenant data
- Azure ADIdentity and access
Collaborative development
Refined requirements and the product vision with the client's product team.
Robust architecture
Designed for high availability, scalability, performance, security and tenant isolation.
Dual-component build
A user-friendly client for hotel staff, backed by SaaS services hosted on Azure.
03 · Delivery
How we delivered it
- 1
Shape
Refined requirements and the product vision with the client.
- 2
Select the stack
Chose an integrated stack: WCF, managed SQL Server, Azure App Services, Service Bus, Blobs, Tables, Lucene search, distributed tracing and Azure AD.
- 3
Build the client
Created a comprehensive client for front-desk and back-office staff.
- 4
Deliver the services
Developed and deployed the multi-tenant SaaS services on Azure.
04 · Results
What changed
A complete solution
One product covering front-desk and back-office operations for diverse tenants.
High performance
Azure-based architecture delivering performance, scalability and tenant isolation.
Data security
Robust security and isolation safeguarding guest and hotel information.
05 · Technology
Built with
- Azure App Services
- Azure Service Bus
- SQL Server
- Azure Blobs and Tables
- WCF
- Lucene search
- Azure AD
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