Essentials
Keep your platform healthy and secure.
- Platform monitoring and alerting
- Incident and break-fix support during business hours
- Security, patching and licence updates applied
- Monthly health report
MANAGED DATA & AI SERVICES
Managed Data & AI Services
Keep your data platform healthy, secure and improving, without hiring a full in-house team. We monitor, support and optimise it for you, month after month.
Sound familiar?
- Reports break and nobody notices until a manager complains.
- The person who built the platform has moved on.
- Cloud and licence costs creep up month after month.
- Improvement requests sit in a backlog that never shrinks.
What you'll get
- Issues caught and fixed early, often before users notice.
- A documented platform that doesn't depend on one person.
- Regular cost and performance optimisation.
- Steady, predictable progress on your improvement backlog.
Choose Your Plan
Three plans to match how much support and improvement you need. Every plan is quoted to your platform and agreed in a clear service agreement.
Standard
Support plus continuous improvement.
- Everything in Essentials
- Monthly hours for enhancements and new reports
- Proactive performance and cost optimisation
- Quarterly review and roadmap
- Faster response times
Premium
A strategic partner for your data platform.
- Everything in Standard
- A named lead consultant
- Extended support hours
- A larger monthly allocation for new development
- Governance oversight and strategic planning
- Our fastest response times
| Included | Essentials | Standard | Premium |
|---|---|---|---|
| Monitoring and alerting | Included | Included | Included |
| Break-fix support | Included | Included | Included |
| Security and licence updates | Included | Included | Included |
| Monthly health report | Included | Included | Included |
| Enhancement and development hours | Not included | Included | Included |
| Performance and cost optimisation | Not included | Included | Included |
| Quarterly review and roadmap | Not included | Included | Included |
| Named lead consultant | Not included | Not included | Included |
| Extended support hours | Not included | Not included | Included |
| Governance oversight | Not included | Not included | Included |
Platforms We Support
One partner for the data and AI platforms your business relies on.
- Power BI
- Microsoft Fabric
- Azure Data Factory
- Azure SQL
- Databricks
- Snowflake
- dbt
- Power Platform
- AI agents
How onboarding works
1
Discover
We review your platform, documentation and the issues that matter most.
2
Stabilise
We fix urgent problems and set up monitoring and alerting.
3
Run
Day-to-day support, monthly health reports and regular check-ins.
4
Improve
Continuous optimisation and steady progress on your roadmap.
Not ready for ongoing support?
Start with a fixed-scope package such as a Power BI Health Check or an Azure Cloud Cost Review.
Frequently Asked Questions
Power BI, Microsoft Fabric, Azure data services such as Data Factory and Azure SQL, Databricks, Snowflake, dbt, Power Platform and the AI agents we build. If your platform isn't listed, ask us.
Yes. Every engagement starts with an onboarding review, where we document your platform, fix urgent issues and set up monitoring before regular support begins.
They depend on the tier and the severity of the issue, and are set out clearly in your service agreement before you sign.
Yes. As your platform and needs change, we'll review your tier with you, usually at the quarterly review.
Speak to Us About Managed Services
Tell us about your platform and what you need from a support partner. We'll recommend a plan and send you a tailored quote.
