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INDUSTRY SOLUTIONS

Data & AI for Local Government

Help your council make better decisions for the community. We bring together data on services, assets and finances, so councillors and staff can see what's working and where to act.

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Data and analytics for local government

Sound familiar?

  • Data spread across rates, assets, customer request and finance systems.
  • Council and executive reports put together by hand every month.
  • Ageing assets with limited visibility of their condition.
  • Growing community expectations for fast, online services.

What you'll get

  • One trusted view of services, assets and finances.
  • Automated, consistent reporting for council and executives.
  • Risk-based asset planning backed by data.
  • Secure, governed data that respects privacy obligations.

Local Government Use Cases

Examples of the challenges we help councils solve with data and AI.

Customer service

Customer request insights

The challenge
Requests arrive by phone, email and online forms into separate systems, so nobody can see response times by service or suburb.
What we build
A unified customer request dataset with Power BI dashboards by service, suburb and response time, refreshed automatically.
The outcome
Faster responses, clear accountability and evidence for service planning.
  • Power BI
  • Microsoft Fabric
  • CRM integration
  • Maps
Asset management

Risk-based asset renewal

The challenge
Renewal plans rely on spreadsheets, while inspection results and work orders sit in different systems.
What we build
An asset analytics model combining the asset register, inspections, condition scores and work orders to rank assets by risk.
The outcome
Renewal budgets directed where they matter most, with a clear rationale for council.
  • Microsoft Fabric
  • Power BI
  • Predictive analytics
  • GIS data
Governance

Automated council reporting

The challenge
Monthly and quarterly KPI and budget reports take days to compile, and numbers differ between departments.
What we build
Governed, automated reports built on a shared data model, with row-level security for each directorate.
The outcome
Reports ready on time, with one version of the truth for councillors.
  • Power BI
  • Semantic models
  • Paginated reports
  • Row-level security
Digital services

Online permits and bookings

The challenge
Permit applications and facility bookings rely on paper forms and email, creating delays for residents and staff.
What we build
A secure Power Pages portal for residents, with Power Automate workflows and status updates at every step.
The outcome
Residents self-serve around the clock, and staff spend less time on admin.
  • Power Pages
  • Power Automate
  • Dataverse
  • Microsoft Teams

How We Help Local Government

Data strategy

A practical, funded plan for data across the organisation.

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Data governance

Ownership, quality and privacy controls people follow.

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Dashboards & reporting

Clear, trusted reports for council and executives.

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Power Platform

Digital forms, workflows and portals for residents.

Learn more

Not sure where to start?

Take our free 5-minute Data Maturity Assessment for an instant view of your strengths and gaps.

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Frequently Asked Questions

Yes. We connect to common council systems such as property and rating, asset management, customer request, finance and GIS platforms, and bring their data together in one governed model.

Privacy is built in from the start. We work inside your environment, keep data in Australia and apply access controls so people only see what they should.

Usually with one high-value report or dashboard, such as customer requests or asset condition. Our Data Strategy Sprint is a good starting point for a broader plan.

Speak to Us About Local Government

Tell us what you're working on. We'll share practical ideas for using data and AI in local government, with no obligation.

Speak to a data expert